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The Salt Cave Policies 

At The Salt Cave our guests always come first. We are committed to ensuring that your experience is enjoyable and relaxing. Our policies have been set to be fair and transparent, to guarantee your ultimate satisfaction.

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The Salt Cave Abq

MEDICAL ADVISORY:

Please consult with a physician should you have any medical or other conditions, or questions prior to having any of our treatments. While there are many clinical trials and scientific studies conducted on dry salt therapy (halotherapy) throughout the world, the FDA has not evaluated the statements made throughout this website. Dry Salt Therapy is not intended to diagnose, treat, cure, or prevent any disease.

FOR YOUR SESSION:

Please arrive 15 minutes before your session time. Late arrival into the Salt Cave or Salt Room will not be permitted. Throughout the duration of the salt sessions, no one is permitted to leave or enter the rooms because doing so ruins the session for everyone else in the cave due to loss of salt saturation.  

You will be required to sign A consent form and waiver prior to participating in any treatments. 

We ask that Your cell phone and other personal belongings be stored in our secure lockers prior to all sessions.  

Please no food or drinks with the exception of water. 

NEW POLICIES:​

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NO SHOWS:

IF YOU DO NOT SHOW UP FOR YOUR SCHEDULED APPOINTMENT AND FAIL TO NOTIFY US IN ADVANCE, YOU WILL BE CONSIDERED A "NO-SHOW," AND YOU WILL BE CHARGED 100% OF THE SCHEDULED SERVICE.

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BOOKING:

  • WE WILL NOW REQUIRE A CREDIT CARD ON FILE WHEN YOU BOOK YOUR APPOINTMENT. THIS CARD WILL NOT BE CHARGED UNTIL: YOUR COMPLETED SESSION, IF YOU CANCEL 24 HOURS OR LESS, OR ARE A NO-SHOW TO YOUR APPOINTMENT. 

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CANCELLATION & RESCHEDULING:

  • IF YOU CANCEL OR RESCHEDULE YOUR APPOINTMENT AT LEAST 24 HOURS IN ADVANCE (OR THE DAY BEFORE YOUR APPOINTMENT), YOU WILL NOT BE CHARGED.

  • IF YOU CANCEL ON THE DAY OF YOUR APPOINTMENT, A 50% LATE CANCELLATION FEE WILL APPLY. THE 50% LATE CANCELLATION FEE APPLIES WHETHER YOU CANCEL BY PHONE OR THROUGH OUR ONLINE BOOKING SYSTEM ON THE DAY OF YOUR APPOINTMENT.

  • You are allowed one complimentary same-day reschedule for your appointment. HOWEVER, IF YOU CANCEL OR RESCHEDULE THAT APPOINTMENT AGAIN, YOU WILL BE CHARGED A 50% LATE CANCELLATION FEE.

  • IF YOU CANCEL ONE OUT OF YOUR TWO SCHEDULED SESSIONS ON THE SAME DAY, YOU WILL BE CHARGED A 50% LATE CANCELLATION FEE FOR THAT ONE CANCELED SESSION.

  • IF YOU PREPAID FOR YOUR APPOINTMENT BUT CANCEL ON THE SAME DAY, YOU WILL STILL BE CHARGED A 50% LATE CANCELLATION FEE. 

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GROUP BOOKING CANCELLATION & NO SHOWS:

  • IF YOU OR ANYONE IN YOUR GROUP DOES NOT CALL AT LEAST 24 HOURS BEFORE THEIR APPOINTMENT AND FAILS TO SHOW UP, THEY WILL BE CONSIDERED A NO-SHOW AND WILL BE CHARGED 100% OF THE SCHEDULED SERVICE.

  • TO AVOID NO-SHOW CHARGES, PLEASE NOTIFY US AT LEAST 24 HOURS IN ADVANCE IF ANYONE IN YOUR GROUP IS UNABLE TO ATTEND. IF YOUR GROUP ARRIVES FOR THE APPOINTMENT AND INFORMS US AT CHECK-IN THAT NOT EVERYONE WILL BE ATTENDING, THE ABSENT GUEST(S) WILL STILL BE CONSIDERED A NO-SHOW AND CHARGED THE FULL NO-SHOW FEE -- UNLESS WE WERE NOTIFIED AT LEAST 24 HOURS IN ADVANCE.

  • IF SOMEONE IN YOUR GROUP CANCELS ON THE DAY OF THE APPOINTMENT, EVEN IF WE ARE NOTIFIED THROUGH A CALL THE MORNING OF, THEY WILL BE CONDSIDERED A LATE CANCELLATION AND WILL BE CHARGED A 50% LATE CANCELLATION FEE, REGARDLESS OF THE REASON.

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MEMBERSHIP HOLDERS CANCELLATION & NO SHOWS:

  • IF YOU NO-SHOW TO YOUR APPOINTMENT, YOU WILL LOSE THE AMOUNT OF CREDITS EQUAL TO THE AMOUNT OF SERVICES CANCELLED OR NO-SHOWED

ALL events are non-refundable, not exchangeable, or transferable for future events or other services at the salt cave

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